:root{font-family:Arial,'PingFang SC','Microsoft YaHei',sans-serif;color:#26282c;background:#fff;font-synthesis:none;--line:#ededee;--muted:#85878c;--blue:#2167ed;--amber:#a77526}
*{box-sizing:border-box}html,body{width:100%;height:100%;margin:0;overflow:hidden}body{font-size:13px}button,input,textarea{font:inherit}button{cursor:pointer;border:0;background:none;color:inherit}button:disabled{cursor:default;opacity:.42}button:focus-visible,input:focus-visible,textarea:focus-visible,[tabindex]:focus-visible{outline:2px solid #8eb3fa;outline-offset:2px}button,input,textarea{-webkit-tap-highlight-color:transparent}button{touch-action:manipulation}input,textarea{min-width:0}h1,h2,h3,p{margin:0}h1,h2,h3{font-weight:600}h1,h2{font-size:16px}h3{font-size:13px}[hidden]{display:none!important}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.icon{width:20px;height:20px;flex:none;object-fit:contain}.icon-button{width:32px;height:32px;display:grid;place-items:center;border-radius:6px;flex:none;padding:5px}.icon-button:hover{background:#f4f5f7}.workspace{display:grid;grid-template-columns:65px 245px minmax(0,1fr) 216px;height:100%;min-height:0;background:#fff}
.app-rail{display:flex;flex-direction:column;align-items:center;border-right:1px solid var(--line);padding:14px 8px 32px;gap:12px;background:#fff;min-height:0}.app-mark{display:grid;place-items:center;width:36px;height:30px;margin-bottom:14px}.app-mark img{width:31px;height:31px;stroke-width:2}.rail-items{display:flex;flex-direction:column;gap:10px}.rail-button{width:44px;height:42px;border-radius:8px;display:grid;place-items:center;position:relative}.rail-button img{width:24px;height:24px;opacity:.8}.rail-button:hover{background:#f7f8fa}.rail-button.is-active{background:#eef4ff}.rail-button.is-active img{filter:invert(34%) sepia(92%) saturate(2905%) hue-rotate(211deg) brightness(94%) contrast(98%);opacity:1}.rail-button>span{position:absolute;top:8px;right:7px;width:6px;height:6px;border-radius:50%;background:var(--blue);border:1px solid #fff}.rail-settings{margin-top:-2px}.operator-avatar{width:32px;height:32px;border-radius:50%;overflow:hidden;flex:none;margin-top:auto;background:#f2f2f2}.operator-avatar img{width:100%;height:100%;object-fit:cover;filter:grayscale(1)}
.inbox{min-width:0;min-height:0;display:flex;flex-direction:column;border-right:1px solid var(--line);background:#fff}.inbox-heading{display:flex;align-items:center;gap:7px;padding:13px 16px 7px;min-height:51px;flex:none}.inbox-heading>span{font-size:11px;color:#96989b}.inbox-heading>.icon-button{margin-left:auto;width:26px;height:26px}.inbox-heading .icon{width:19px;height:19px}.search{display:flex;align-items:center;gap:7px;padding:0 9px;border:1px solid #e5e5e8;border-radius:7px;margin:0 15px;height:36px;flex:none}.search .icon{width:17px;height:17px;opacity:.55}.search input{width:100%;font-size:13px;border:0;background:transparent;outline:none;padding:8px 0;color:#303236}.search:focus-within{border-color:#91b6f7}.channel-filters{display:flex;gap:25px;padding:0;margin:2px 15px 0;flex:none}.channel-filters button{position:relative;font-size:12px;height:40px;padding:0 0 2px;color:#606268;white-space:nowrap}.channel-filters button[aria-pressed=true]{color:#202327}.channel-filters button[aria-pressed=true]:after{content:'';position:absolute;bottom:0;left:0;right:0;height:2px;background:var(--blue);border-radius:2px}.contact-list{flex:1;min-height:0;overflow:auto;padding:12px 15px 14px;scrollbar-width:thin;scrollbar-color:#e1e3e7 transparent}.contact-row{width:100%;display:flex;gap:12px;padding:13px 10px;min-height:89px;text-align:left;border:1px solid #ededf0;border-radius:7px;position:relative;align-items:flex-start;background:#fff;margin-bottom:10px}.contact-row:last-child{margin-bottom:0}.contact-row:hover{background:#fafbfe;border-color:#dce5f6}.contact-row[aria-pressed=true]{background:#f5f8ff;border-color:#dce6fb}.channel-icon{display:inline-flex;align-items:center;justify-content:center;flex:none;width:35px;height:35px;border-radius:50%;background:#06c755}.channel-icon.whatsapp{background:#2ed363}.channel-icon img{width:23px;height:23px;object-fit:contain}.contact-portrait{position:relative;display:inline-flex;flex:none;width:36px;margin-top:2px}.contact-portrait .avatar{width:36px;height:36px}.contact-portrait .channel-icon{position:absolute;right:-3px;bottom:-3px;width:17px;height:17px;border:2px solid #fff}.contact-portrait .channel-icon img{width:11px;height:11px}.contact-main{min-width:0;flex:1}.contact-heading{display:flex;align-items:baseline;justify-content:space-between;gap:7px;line-height:20px;min-height:20px}.contact-name{font-size:14px;font-weight:600;min-width:0;flex:1;overflow:hidden;white-space:nowrap;text-overflow:ellipsis;color:#292d32}.contact-time{font-size:10px;color:#92969e;white-space:nowrap;flex:none}.contact-message{display:block;font-size:12px;line-height:18px;color:#5e6570;margin-top:4px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.contact-translation{display:block;font-size:11px;line-height:17px;color:#90959d;margin-top:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.contact-bottom{display:flex;justify-content:space-between;align-items:center;margin-top:5px;min-height:14px}.status-text{font-size:11px;display:inline-flex;align-items:center;gap:5px;color:#8b8e94;line-height:15px}.status-text:before{content:'';width:6px;height:6px;border-radius:50%;background:#aaaeb4;flex:none}.status-text[data-status=thinking],.status-text[data-status=waiting]{color:var(--blue)}.status-text[data-status=thinking]:before,.status-text[data-status=waiting]:before{background:var(--blue)}.status-text[data-status=handoff],.status-text[data-status=human]{color:var(--amber)}.status-text[data-status=handoff]:before,.status-text[data-status=human]:before{background:#d69a3c}.unread-count{display:inline-grid;place-items:center;min-width:16px;height:16px;padding:0 4px;background:var(--blue);color:#fff;border-radius:8px;font-size:10px}.inbox-footer{border-top:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;gap:5px;padding:12px 14px;font-size:10px;color:#85898e;flex:none;min-height:43px}.inbox-footer button{font-size:10px;white-space:nowrap;padding:2px}.inbox-footer button span{margin-left:3px}.inbox-footer button[aria-pressed=true],.inbox-footer button.has-attention{color:var(--amber)}.no-results{flex:1;padding:35px 10px;text-align:center;color:var(--muted);font-size:12px}.no-results>.icon{margin-bottom:10px;opacity:.4}.no-results button{display:block;margin:8px auto;color:var(--blue);padding:8px}
.conversation{display:flex;flex-direction:column;min-width:0;min-height:0;background:#fff}.conversation-heading{position:relative;display:flex;align-items:center;gap:12px;padding:20px 19px 16px;border-bottom:1px solid var(--line);height:91px;flex:none}.identity{min-width:0;flex:1;display:flex;align-items:center;gap:11px}.identity>.avatar{width:38px;height:38px}.identity-copy{min-width:0}.identity-channel{font-size:11px;line-height:16px;color:#8a8f98;margin-top:3px}.identity h2{font-size:19px;line-height:24px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conversation-actions{display:flex;align-items:center;gap:10px;align-self:center;margin-bottom:1px}.header-state{font-size:11px;line-height:18px;border:1px solid #e3eaf7;color:var(--blue);background:#fff;border-radius:5px;padding:6px 9px;white-space:nowrap;display:inline-flex;align-items:center;gap:5px}.header-state:before{content:'';width:6px;height:6px;border-radius:50%;background:currentColor}.header-state[data-status=handoff],.header-state[data-status=human]{color:#b6812d;border-color:#f0dfc1;background:#fffcf5}.primary{height:33px;background:var(--blue);color:#fff;border-radius:5px;display:flex;align-items:center;gap:6px;padding:0 11px;font-size:12px;white-space:nowrap;box-shadow:0 2px 4px #2167ed12}.primary:hover{background:#1557d5}.primary .icon{width:13px;height:13px;filter:brightness(0) invert(1)}.demo-menu-wrap{position:relative}.scenario-menu{position:absolute;right:0;top:calc(100% + 8px);width:236px;border:1px solid #e5e7ec;box-shadow:0 12px 30px #20263018;border-radius:8px;background:#fff;padding:5px;z-index:10}.scenario-menu button{display:flex;flex-direction:column;gap:7px;text-align:left;padding:14px 12px;border-radius:4px;width:100%;font-size:13px}.scenario-menu button:hover,.scenario-menu button:focus-visible{background:#f1f5ff}.scenario-menu span{font-size:10px;color:var(--muted)}.handoff-note{display:flex;align-items:flex-start;gap:7px;margin:12px 18px 0;padding:9px 11px;background:#fffbf3;border:1px solid #f7ecd5;border-radius:6px;color:#94703b;font-size:11px;line-height:1.6;flex:none}.handoff-note .icon{width:16px;height:16px;margin-top:1px;filter:invert(54%) sepia(50%) saturate(803%) hue-rotate(358deg)}
.thread-wrap{position:relative;flex:1;min-height:0}.thread{height:100%;overflow:auto;overscroll-behavior:contain;padding:42px 19px 22px;scrollbar-width:thin;scrollbar-color:#dfe3ea transparent}.thread-empty{display:flex;flex-direction:column;align-items:center;justify-content:center;min-height:100%;gap:12px;color:#999fa8;font-size:13px;text-align:center}.thread-empty .icon{width:28px;height:28px;opacity:.35}.thread-empty span{font-size:11px;color:#9ea3ac;max-width:24em;line-height:1.6}.message-row{display:flex;gap:12px;margin-bottom:25px;max-width:100%;width:fit-content}.avatar{display:inline-flex;align-items:center;justify-content:center;width:35px;height:35px;flex:none;border-radius:50%;background:#e7e8ea;color:#797d83;overflow:hidden;font-size:13px}.avatar img{width:100%;height:100%;object-fit:cover}.message-body{min-width:0}.message-meta{display:flex;gap:6px;align-items:center;font-size:11px;color:#808287;line-height:20px;margin:0 0 6px}.message-meta b{font-size:12px;font-weight:500;color:#45484d}.message-meta time:before{content:'·';padding-right:6px}.message-bubble{background:#f6f6f7;padding:11px 13px;border-radius:8px;overflow-wrap:anywhere;max-width:100%;color:#303339;font-size:12px;line-height:1.7}.message-row[data-role=ai],.message-row[data-role=human]{margin-left:35px}.message-row[data-role=ai] .message-bubble{background:#f4f7fc}.message-row[data-role=human] .message-bubble{background:#eff5ff}.message-original{white-space:pre-wrap}.message-translation{font-size:11px;color:#858a93;margin-top:6px;padding-top:6px;border-top:1px solid #e5e8ed;line-height:1.65}.message-call{display:flex;gap:10px;align-items:center}.message-call>.icon{width:23px;height:23px}.system-note{background:#fffbf2;border:1px solid #f8ecd3;border-radius:8px;line-height:1.75;padding:12px 14px;margin:4px 0 25px 47px;font-size:12px;overflow-wrap:anywhere}.system-note .note-meta{display:flex;align-items:center;gap:7px;color:#a37536;font-size:11px;margin-bottom:6px}.system-note .icon{width:19px;height:19px;filter:invert(58%) sepia(67%) saturate(1414%) hue-rotate(358deg) brightness(99%)}.system-note .note-text{white-space:pre-wrap}.new-messages{position:absolute;bottom:9px;left:50%;transform:translateX(-50%);box-shadow:0 3px 14px #0000000c;border:1px solid #e3e8ee;border-radius:18px;padding:8px 13px;background:#fff;color:var(--blue);font-size:11px;white-space:nowrap}
.composer-area{padding:0 18px 35px;flex:none}.owner-bar{min-height:28px;display:flex;align-items:center;justify-content:space-between;gap:8px;font-size:10px;color:#989ca3;margin-bottom:7px}.owner-bar button{font-size:11px;color:var(--blue);padding:4px 0 4px 8px}.owner-bar button[data-owner=human]{color:#a67935}.reply-form{border:1px solid #e9e9ec;border-radius:10px;padding:9px 7px 7px;flex:none;background:#fff}.reply-mode{display:flex;align-items:center;gap:12px;min-height:28px;padding:0 12px 7px;font-size:12px;color:#555a61}.reply-mode>span:first-child{color:#25282d}.mode-toggle{position:relative;width:36px;height:20px;padding:0;border-radius:20px;background:var(--blue);flex:none}.mode-toggle>span{position:absolute;top:2px;right:2px;width:16px;height:16px;border-radius:50%;background:#fff;box-shadow:0 1px 2px #14264c20;transition:transform .18s}.mode-toggle[aria-checked=true]{background:#d4a048}.mode-toggle[aria-checked=true]>span{transform:translateX(-16px)}#reply-count{font-size:10px;margin-left:auto;color:#989da5}.reply-entry{border:1px solid #ededf0;border-radius:8px;padding:10px 12px 8px;display:flex;flex-direction:column;min-height:94px}.reply-entry:focus-within{border-color:#a3bff2}.reply-entry textarea{width:100%;height:35px;min-height:35px;max-height:70px;resize:none;border:0;background:transparent;outline:none;color:#353a43;padding:2px 0;line-height:1.6;font-size:12px}.reply-entry textarea:disabled{opacity:1}.reply-entry textarea::placeholder{color:#9b9da2}.reply-tools{display:flex;align-items:center;justify-content:space-between;margin-top:8px}.attachment-mark{display:flex;align-items:center;opacity:.78}.send-reply{min-width:64px;height:33px;background:var(--blue);border-radius:5px;color:#fff;display:grid;place-items:center;padding:0 16px;font-size:12px}.send-reply:disabled{opacity:.45}.reply-form[data-mode=note] .reply-entry{background:#fffcf7;border-color:#f0e5d1}.reply-form[data-mode=note] .send-reply{background:#aa7d35}#reply-error{color:#ac4336;font-size:11px;padding:8px 7px 2px;overflow-wrap:anywhere}
.customer-panel{border-left:1px solid var(--line);padding:0 18px 39px;min-height:0;display:flex;flex-direction:column;background:#fff;position:relative;overflow:auto;scrollbar-width:thin}.customer-heading{display:flex;justify-content:space-between;align-items:center;min-height:62px;gap:10px;flex:none}.customer-heading h2{font-size:16px}.customer-identity{display:flex;align-items:center;gap:12px;padding:8px 0 21px;flex:none}.customer-identity .avatar{width:46px;height:46px}.customer-identity strong{font-size:16px;font-weight:600;overflow-wrap:anywhere;line-height:22px}.customer-identity p{display:table;font-size:11px;color:#60656d;margin-top:4px;background:#f6f6f7;border-radius:8px;padding:2px 7px}.customer-channels{display:flex;align-items:center;gap:12px;padding:0 0 20px 23px;border-bottom:1px solid var(--line);min-height:47px;flex:none}.customer-channels .channel-icon{width:23px;height:23px}.customer-channels .channel-icon img{width:16px;height:16px}.customer-channels span:last-child:not(.channel-icon){font-size:11px;color:#858a91}.customer-details{margin:23px 0 18px;padding:0;display:grid;gap:18px;flex:none}.customer-details>div{display:grid;grid-template-columns:21px minmax(0,1fr);column-gap:10px;row-gap:3px}.customer-details>.icon{width:20px;height:20px}.customer-details .icon{grid-row:1/3;opacity:.75}.customer-details dt{font-size:12px;color:#30343a;line-height:17px}.customer-details dd{margin:0;font-size:12px;line-height:18px;display:flex;align-items:center;gap:6px;color:#73777e;overflow-wrap:anywhere}.customer-detail-button{display:flex;align-items:center;justify-content:center;gap:12px;width:100%;border:1px solid #dedfe2;border-radius:7px;font-size:12px;min-height:40px;margin-top:auto;padding:8px 4px;flex:none;white-space:nowrap}.customer-detail-button .icon{width:17px;height:17px}.customer-detail-button:hover{background:#f7f8fa}.customer-detail-drawer{position:absolute;inset:0;background:#fff;padding:0 18px 20px;overflow:auto;z-index:2}.customer-detail-drawer>header{display:flex;align-items:center;justify-content:space-between;min-height:62px}.customer-detail-drawer>header h3{font-size:15px}.process{border-top:1px solid var(--line);padding-top:23px;margin-top:23px}.process h3,.activity h3{font-size:12px;font-weight:500}.process ol{list-style:none;margin:20px 0 0;padding:0}.process li{position:relative;display:flex;gap:11px;align-items:center;font-size:11px;color:#9a9fa8;padding-bottom:22px;line-height:16px}.process li:before{content:'';width:7px;height:7px;border:1px solid #d3d8df;background:#fff;border-radius:50%;flex:none;z-index:1}.process li:not(:last-child):after{content:'';position:absolute;top:12px;bottom:0;left:3px;width:1px;background:#e8ebee}.process li.done:before{background:#8aa8e4;border-color:#8aa8e4}.process li.current{color:var(--blue)}.process li.current:before{background:var(--blue);border-color:var(--blue);box-shadow:0 0 0 3px #eff4ff}.process li.current.attention{color:#a77526}.process li.current.attention:before{background:#d4a048;border-color:#d4a048;box-shadow:0 0 0 3px #fcf5e9}.activity{padding-top:12px}.activity p{font-size:11px;color:#7b838f;line-height:1.8;margin-top:14px;overflow-wrap:anywhere}.activity time{display:block;color:#a0a7b0;font-size:10px;margin-bottom:3px}.mobile-back,.profile-toggle{display:none}.load-state{height:100%;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:12px;color:#8b929a;font-size:12px;text-align:center;padding:24px}.load-state strong{font-size:15px;color:#48515b;font-weight:500}.load-state p{font-size:12px}.load-state button{padding:10px 18px;border:1px solid #dce0e5;border-radius:6px;margin-top:8px;color:var(--blue)}.spinner{width:20px;height:20px;border:2px solid #e4e8ec;border-top-color:var(--blue);border-radius:50%;animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}.is-new{animation:arrive .2s ease-out}@keyframes arrive{from{opacity:0;transform:translateY(4px)}to{opacity:1;transform:none}}
@media(max-width:1000px){.workspace{grid-template-columns:56px 218px minmax(0,1fr) 190px}.app-rail{padding-inline:5px}.contact-list{padding-inline:12px}.contact-row{gap:9px;padding-inline:9px}.contact-name{font-size:13px}.channel-icon{width:32px;height:32px}.channel-icon img{width:22px;height:22px}.conversation-heading{padding-inline:15px;gap:7px}.conversation-actions{gap:6px}.header-state{padding-inline:6px;font-size:10px}.identity h2{font-size:17px}.primary{font-size:11px;padding-inline:9px}.customer-panel{padding-inline:15px}.customer-heading h2{font-size:15px}.customer-details{gap:16px}.channel-filters{gap:18px}.thread{padding-inline:15px}.composer-area{padding-inline:14px}.reply-mode{gap:9px;padding-inline:8px}}
@media(max-width:880px){.workspace{grid-template-columns:52px 205px minmax(0,1fr)}.customer-panel{display:none}.profile-toggle{display:grid;width:27px}.workspace[data-view=profile] .customer-panel{display:flex;position:absolute;right:0;top:0;bottom:0;width:240px;border-left:1px solid var(--line);box-shadow:-10px 0 26px #22222212;z-index:5}.conversation-heading{height:87px}.conversation-actions{align-self:center}.header-state{display:none}.rail-button{width:40px;height:40px}.app-mark{margin-bottom:12px}.conversation-heading>.profile-toggle{margin-left:-4px}.identity h2{font-size:16px}.customer-detail-drawer{padding-inline:15px}.composer-area{padding-bottom:22px}}
@media(max-width:540px){.workspace{grid-template-columns:48px minmax(0,1fr)}.app-rail{grid-column:1;grid-row:1;padding:14px 4px 18px;gap:8px}.app-mark{width:32px;margin-bottom:11px}.app-mark img{width:27px;height:27px}.rail-items{gap:10px}.rail-button{width:38px;height:42px}.rail-button img{width:22px;height:22px}.operator-avatar{width:28px;height:28px}.inbox{grid-column:2;grid-row:1;border:0}.inbox-heading{height:58px;padding:10px 12px;gap:6px}.inbox-heading h1{font-size:15px}.inbox-heading>.icon-button{display:none}.inbox-heading .demo-menu-wrap{margin-left:auto}.primary{height:33px;padding:0 10px;font-size:11px;gap:4px}.search{margin-inline:12px;height:36px}.search input{font-size:16px}.search input::placeholder{font-size:12px}.channel-filters{margin-inline:12px;gap:22px}.channel-filters button{font-size:11px;min-height:39px}.contact-list{padding:10px 12px}.contact-row{min-height:87px;padding:12px 10px;gap:10px}.contact-name{font-size:13px}.contact-message{font-size:11px}.contact-translation{font-size:10px}.contact-time{font-size:10px}.contact-bottom{margin-top:4px}.status-text{font-size:10px}.inbox-footer{font-size:9px;padding:12px}.inbox-footer button{font-size:9px}.channel-icon{width:33px;height:33px}.channel-icon img{width:22px;height:22px}.conversation{display:none;grid-column:2;grid-row:1}.workspace[data-view=chat] .conversation{display:flex}.workspace[data-view=chat] .inbox,.workspace[data-view=profile] .inbox{display:none}.workspace[data-view=profile] .customer-panel{position:relative;grid-column:2;grid-row:1;inset:auto;width:100%;height:100%;box-shadow:none;border:0;padding:0 16px 20px}.workspace[data-view=profile] .conversation{display:none}.conversation-heading{height:82px;padding:10px 9px 10px;gap:6px;display:grid;grid-template-columns:24px minmax(0,1fr) auto;grid-template-rows:auto auto;row-gap:4px}.mobile-back{display:grid;width:24px;height:29px;grid-column:1;grid-row:1}.identity{grid-row:1;grid-column:2/-1;padding-right:26px}.identity{gap:7px}.identity>.avatar{width:28px;height:28px}.identity-channel{font-size:9px;line-height:12px;margin:0}.identity h2{font-size:13px;line-height:19px}.conversation-actions{grid-column:2/-1;grid-row:2;justify-content:space-between;align-self:center;padding-left:0}.header-state{display:inline-flex;font-size:9px;padding:2px 5px;line-height:17px;gap:4px}.header-state:before{width:4px;height:4px}.conversation-actions .primary{height:27px;font-size:10px;padding:0 7px}.conversation-actions .primary .icon{width:11px;height:11px}.conversation-heading>.profile-toggle{grid-column:3;grid-row:1;margin:0;width:25px;height:28px}.thread{padding:19px 10px}.message-row{gap:7px;margin-bottom:20px}.message-row .avatar{width:25px;height:25px}.message-meta{font-size:9px;gap:5px;line-height:17px;margin-bottom:4px}.message-meta b{font-size:10px}.message-bubble{font-size:11px;padding:8px 10px}.message-translation{font-size:10px;margin-top:5px;padding-top:5px}.message-row[data-role=ai],.message-row[data-role=human]{margin-left:12px}.system-note{font-size:10px;margin-left:15px;padding:10px;margin-bottom:18px}.system-note .note-meta{font-size:9px;gap:5px}.system-note .icon{width:15px;height:15px}.thread-empty{font-size:12px}.thread-empty span{font-size:10px;line-height:1.8;max-width:16em}.handoff-note{margin:8px 9px 0;padding:7px 8px;font-size:10px;gap:5px}.handoff-note .icon{width:14px;height:14px}.composer-area{padding:0 9px 10px}.owner-bar{font-size:9px;min-height:24px;margin-bottom:4px}.owner-bar button{font-size:10px;white-space:nowrap}.reply-form{padding:7px 5px 5px;border-radius:8px}.reply-mode{font-size:10px;gap:8px;padding:0 5px 6px;min-height:23px}.mode-toggle{width:30px;height:17px}.mode-toggle>span{width:13px;height:13px}.mode-toggle[aria-checked=true]>span{transform:translateX(-13px)}#reply-count{font-size:8px}.reply-entry{padding:7px 8px 6px;min-height:82px}.reply-entry textarea{font-size:16px;height:32px;min-height:32px;line-height:1.4}.reply-entry textarea::placeholder{font-size:11px}.reply-tools{margin-top:6px}.attachment-mark .icon{width:18px;height:18px}.send-reply{height:29px;min-width:54px;font-size:11px;padding:0 13px}.customer-heading{min-height:58px}.customer-heading h2{font-size:15px}.customer-heading>.demo-menu-wrap{margin-left:auto}.customer-heading #start-demo{font-size:10px;padding-inline:6px;height:30px}.customer-heading>.profile-toggle{width:25px;order:3}.customer-identity{padding-top:6px;padding-bottom:18px}.customer-channels{padding-bottom:18px}.customer-details{gap:15px;margin-top:21px}.customer-details dt,.customer-details dd{font-size:12px}.customer-detail-button{margin-top:15px}.customer-detail-drawer>header{min-height:58px}.scenario-menu{width:min(230px,calc(100vw - 76px))}.scenario-menu button{font-size:12px;padding:13px 10px}.scenario-menu span{font-size:9px}.no-results{font-size:11px}.profile-toggle{display:grid}}
.thread>:last-child{margin-bottom:0}
@media(max-height:550px){.customer-panel{padding-bottom:20px}.customer-heading{min-height:54px}.customer-identity{padding-top:4px;padding-bottom:14px}.customer-channels{padding-bottom:16px;min-height:42px}.customer-details{gap:12px;margin-top:18px;margin-bottom:18px}}
@media(max-height:480px){.conversation-heading{height:66px;padding-block:10px}.identity h2{font-size:16px}.composer-area{padding-bottom:10px}.thread{padding-top:16px}.owner-bar{margin-bottom:3px}.reply-mode{min-height:24px;padding-bottom:4px}.reply-entry{min-height:77px;padding-block:6px}.reply-entry textarea{height:27px;min-height:27px}.reply-tools{margin-top:3px}.customer-panel{padding-bottom:16px}.customer-details{gap:12px;margin-top:16px}.customer-heading{min-height:51px}.customer-identity{padding-block:3px 12px}.customer-channels{padding-bottom:14px;min-height:37px}.inbox-footer{min-height:34px;padding-block:9px}.app-rail{padding-bottom:14px}.rail-items{gap:4px}}
@media(max-width:540px) and (max-height:400px){.conversation-heading{height:75px;padding-block:7px}.identity h2{font-size:12px}.composer-area{padding-bottom:7px}.reply-entry{min-height:70px}.owner-bar{min-height:23px}.app-mark{margin-bottom:4px}.rail-items{gap:1px}.rail-button{height:35px}.app-rail{padding-top:10px;gap:3px}.operator-avatar{width:24px;height:24px}}
@media(prefers-reduced-motion:reduce){*,*::before,*::after{animation:none!important;transition:none!important;scroll-behavior:auto!important}}